[In Progress] New Help Desk Deployment (12 PM EST - January 22, 2020)

  • 20th January 2020
Starting January 23, 2020, at 12:00 PM EST our development team will begin the initial deployment of our brand new help desk system. The software vendor for our existing help desk solution has chosen to discontinue development of their software prompting us to begin the transition to our brand new help desk. The initial feature set of our new ...
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[Completed] Client Area Upgrade

  • 23rd October 2019
Update: All credit and debit card functions are now fully operational. Thanks for your patience. Update: The upgrade has been completed. We are aware of the following issues at this time that are continuing to be troubleshooted: Some customers are experiencing issues updating credit or debit cards on file from the Client Area. Technicians ...
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Drive replacement in hypervisor

  • 7th September 2019
One of our hypervisors will be undergoing a hard drive replacement on Sat September 7th starting at 2 pm EST. Expected downtime is 30 minutes.
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Storage System work

  • 29th June 2019
We will be performing work on our storage system for our DFW budget VPS services tonight.
Total downtime should be less than 1 hour for clients impacted.
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