Networking maintenance on Nov 21st - Dallas location

  • Wednesday, 18th November, 2020
  • 11:21am

Update -

Further updates to this may be found at


Update - 2300 CST

Unfortunately the one node still offline is going to need on-site work to restore service, current estimate for this is sometime very late tonight (early tomorrow morning) for the required equipment to arrive. We apologize for the inconvenience to impacted clients.

Update - 18:00 CST

Storage re-sync has completed for most services, there are still a few impacted VPS from one node which are taking longer than expected.


Update - 2100 CST

We are expecting the storage re-sync to complete between midnight and 1am CST based on current progress. This is subject to change as the speed of the recovery is constantly adjusted.


Update - 12:00 pm CST 


Our network storage cluster is recovering from an incident that arose during the scheduled network maintenance that took place on Saturday morning.

The aforementioned maintenance was announced in our clients area.

The current status is that the storage cluster is recovering from this incident, which we didn't anticipate would occur during the networking maintenance.

We're working diligently to restore service as soon as possible. The cluster is in recovery and we're monitoring it constantly. 



Update 6:25PM CST  

The datacenter ran into unexpected issues which are extending the timeline on this work. We do not have a completion ETA and due to the large number of clients contacting us will not be able to provide status updates until completion.


On Saturday Nov 21st, between 7 am and 2 pm EST, our technicians will be performing scheduled maintenance in our networking gear.

During that time window, we will be transitioning to a new network cluster.

This new cluster is better prepared to handle large amounts of traffic, and will allow us to provide a better, more resilient service.

We don't expect downtime for any individual server to last longer than an hour.

During the time window, our technicians will be switching servers to the new cluster, one at a time.

Let us know if you have any questions or concerns.

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