Announcements

[RESOLVED] node27 Issues
Wednesday, July 19, 2017

We are currently facing issues with this node and we are actively investigating the issue. We apologize for the inconvenience, and appreciate your patience as we work to resolve this. Update : The Server is back online. All the services are up and running fine. Thank you for your patience and cooperation.    

RESOLVED - Issues with PayPal Payments
Saturday, July 15, 2017

We are currently aware of an issue with processing PayPal payments. We have implemented a fix to the issue. All new payments as of 1545 US EDT 7 July should be immediately shown in the Client Area. All payments made in the early night hours of 14 July through the time listed above may take some time to show up. If you are experiencing issues with services due to a payment credit not being...

We will be rebooting multiple nodes over the next 72 hours to apply kernel updates needed by the latest Ubuntu and Debian Operating Systems to function properly. Total downtime for clients should be less than 10 minutes and VPS will restart automatically. We will be performing the reboots after hours, between 2-3 AM CST.

Reboot of node23 for updates
Friday, May 12, 2017

Technicians will be rebooting node23 at 2 AM US Eastern Daylight Time to apply feature updates to the underlying software in order to continue to provide our customers with the best possible service. Customers who servers reside on this node will have their servers properly shut down and then rebooted when the node comes back online. Less than 25 minutes of service disruption is expected while...

Client Area Software Update
Monday, April 24, 2017

VPSCheap underwent a major software upgrade on 4/24/17 to better serve its customers. The following issues are known at this time: Customers unable to view services/showing correctly on the Client Area Homepage -  This has been resolved. Support ticket previews on the Client Area Homepage are not displaying correctly -  This has been resolved. DNS Management control panel...

Reboot of node28 for updates
Friday, March 31, 2017

Technicians will be rebooting node28 at 2 AM US Eastern Daylight Time to apply feature updates to the underlying software in order to continue to provide our customers with the best possible service. Customers who servers reside on this node will have their servers properly shut down and then rebooted when the node comes back online. Less than 25 minutes of service disruption is expected while...

Client Area Maintenance
Wednesday, February 15, 2017

Our administration team will be conducting regular maintenance on the billing system tonight between the hours of 11 PM and 2 AM US Eastern Time. The system may be inaccessible at that time. Thank you for your patience.

We have a few reports of customers unable to reach their servers. We have confirmed the connectivity issues reside with select internet provider's peering partners and there are no connectivity issues within VPSCheap's infrastructure at this time. Some customers may experience intermittent connectivity issues until these providers resolve the peering issues. We apologize for any...

Client Area Maintenance
Thursday, September 29, 2016

In order to better serve our customers we will be conducting routine maintenance on the client area beging at approximately 1 AM US Eastern Daylight Time, with the period lasting around 20 minutes. Thank you for your patience.

Network disruption
Tuesday, September 13, 2016

At approximately 16:50 CST we detected a network disruption and are working to restore full connectivity. Please monitor our client area and social media for updates. Thank you for your patience

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